Apple prepares for the training of personnel AppleCare depending on the release of iOS 7

As reported by 9to5Mac , Apple has started training of personnel support AppleCare concerning the changes and set of new features that iOS 7 will implement. The report speaks of a training course started during the last day that will end in the second week of September.

And it is the second week of next month, the most quoted by the media event for the presentation of new devices Color iPhone (or iPhone 5C?) and iPhone 5S , then the information makes sense in terms of timing, towards' Apple's intention to provide immediate support to those who nourish doubts in the use of the new OS. With good chance to upgrade to iOS 7 will be made ​​available a few days after the Keynote, as usually occurs with the release of important software updates.

Moreover, it seems that Apple has asked for the availability of full-time staff currently in part-time, to enter the support team, preparing themselves adequately to the launch of iOS 7. As mentioned in the article, the current year is different from the previous ones and more challenging from this point of view, in fact the news side hardware and software are manifold (New Mac OS X Maverick, iOS 7, etc.), but the staff Mac OS X technicians receive training related to iOS 7 to provide additional support, this is because we expect an exponential increase in requests for support to AppleCare, for the new mobile operating system, due to the redesign and the brand-new features.

The process of training will focus on some of the most important features of iOS 7, with a specific focus on features such as locking and activation of the iPhone , as well as "Find My iPhone" option that requires a user name, password and access iCloud, designed to discourage theft of iOS devices, or subsequent resale of stolen property.

Other that will push AppleCare in particular, include iCloud photo sharing, camera app redesigned, the new features in Safari, Control Center and the files using AirDrop. A particular focus will be focused on new functionality iTunes Radio , the music streaming service to iTunes , for which will be provided detailed information on the available stations, subscription options to avoid the integrated advertising and other info of common usage. Not only support the new features but also attention to users who will be displaced towards the change of the design of the UI.

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