At the time, as the market share of Korean companies is one of the lowest in the list (1%), the build quality of the PC in conjunction with after-sales support for customers allowed it to circumvent other, more popular manufacturers.
The build quality for the rating is partly based on the number of calls to customer support service at 1-800-Rescue-Pc. In a report released accounted for as the quality of the computer, and the quality of support provided by the manufacturer.
Manufacturers of the most reliable computers according to Rescuecom:
- Samsung - 422
- Lenovo / IBM - 255
- Asus - 159
- Apple - 130
- Toshiba - 117
- HP / Compaq - 109
- Dell - 79
- Sony - 49
- Acer - 28
According to Rescuecom, Samsung topped the list of manufacturers, receiving 422 points on the reliability of computers. It is followed by IBM / Lenovo with 255 points, then ASUS, Apple, and Toshiba with 159, 130 and 117 points respectively. HP, Dell, Sony and Acer close the list with 109, 79, 49 and 28 points respectively.
Rescuecom noted that Lenovo has in recent years, increasing its reliability rating. Meanwhile, Apple noted the substantial increase in market share, but the reliability of its vehicles dropped slightly.
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